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A smarter way
to source food.

Fresh produce, digital ordering, and local delivery—connected around your business.

Chef using a smartphone in a restaurant kitchen with fresh produce on the counter

What is Pardo?

Pardo is a B2B FoodTech company connecting growers and suppliers with restaurants, cafés, hotels, supermarkets, institutions, and wholesalers. We bring sourcing, technology, and local logistics together to simplify how businesses buy fresh produce.

01

Sourcing that fits.

The varieties, sizes and packs your business needs.

02

Ordering made simple.

A clear process, from account setup to your next order.

03

People you can count on.

Help with products, orders and delivery.

FRESH IS OUR SPECIALTY

Fresh produce.
For your business.

Limes, avocados, dragon fruit and tomatoes

FOODSERVICE

By the case.

For restaurants and food businesses.

$250Delivery minimum. $25 delivery for $250–$499.99; free delivery from $500 on confirmed regular routes. No pickup minimum.

Foodservice account

WHOLESALE

By the pallet.

Produce by the pallet for distributors, supermarkets and volume buyers.

Prices and transportation quoted by volume and destination.

Wholesale account

HOW IT WORKS

Getting started is simple.

Delivery currently available in parts of Los Angeles & Orange County. Subject to coverage and route availability.

Ready to open your account?

Become a customer

Complete application in four steps. Subject to review and approval.

01

Tell us about your business.

Share your details so we can confirm delivery coverage and help you get started.

02

Complete your account review.

We verify your business, complete the required checks and agreement, then activate your approved account.

03

Start ordering.

Once your account is approved and active, our team confirms pricing and helps you place your first order.

PARDO REWARDS

Make your purchases
go further.

Turn eligible net paid purchases into merchandise credit for future orders.

3%

Quarterly merchandise credit.

Free, optional enrollment.
Product credit, not cash.

PARDO REFERRALS

Refer a business.

Earn your reward when the business you refer completes 4 purchases of at least $500 each, delivered and fully paid.

$100

per new customer

Building the future of food.

Let’s build a better way to keep your business supplied.

Your Pardo team.

Manuel Pardo
Manuel PardoSales/Buyer · Español
Diego Rendón
Diego RendónSales · Español
María Vidal
María VidalSales · English

LET’S CONNECT

Let’s talk.

Tell us a little about your business and what you need.

I’m contacting Pardo as a
How would you like to connect?Open my account
Business location · Optional

Fresh Produce Industry, LLC, operating the Pardo Foods brand, will use your details to respond to your inquiry and coordinate any meeting you request. Privacy.

FAQs

Ordering, delivery and support for your business. All times are Los Angeles time (America/Los_Angeles), including seasonal time changes.

View all FAQs on one page

Accounts & access

Who can buy from Pardo?

We serve restaurants, cafés, hotels, supermarkets, institutions, wholesalers and other food businesses. Our initial offering is fresh produce. Tell us what you need so we can confirm the appropriate account, products and coverage.

Apply for an account

How do I open an account and see prices?

Complete the business account application. We review your business details, receiving needs and payment preference, confirm the commercial terms and arrange the final customer agreement. After approval and activation, our team confirms pricing and explains the ordering options available to your account.

Submitting an application or receiving an acknowledgment does not approve the account, grant credit, reserve products or confirm an order. You may apply for prepayment or payment on delivery without requesting credit.

Apply for an account

When will I hear back about my application?

You receive an acknowledgment with your reference number. Our goal is to make initial personal contact within one administrative business day: Monday–Saturday, excluding holidays. Account approval can take longer if information or checks are outstanding.

Credit is reviewed separately. Once a prepaid or payment-on-delivery account is approved and activated, you may order under those terms while a credit request is still being reviewed.

Can several people order for the same business?

Yes. Designate one principal account contact and provide the details of your authorized buyers, such as an owner, chef or manager. Orders are recorded under one business account, identifying who placed them.

The principal contact authorizes contact additions or removals and confirms changes to credit, billing or delivery addresses. Notify us promptly in writing when purchasing authority changes. Individual application logins depend on the portal's available features; do not share credentials with unauthorized people.

Orders & products

How can I place an order?

Once your account is approved and active, coordinate orders with our team through WhatsApp or telephone at +1 (310) 955-7253, or email manuel@pardofoods.com. Telephone support follows our general service hours. If online ordering is enabled for your account, use the access instructions provided by our team.

Orders placed through the team receive written confirmation of products, quantities, prices and the delivery or pickup date. If you contact us through another channel about an existing order, identify that order so it is not entered twice. A website inquiry or automatic acknowledgment is not an order confirmation.

Customer sign in

What is the order cutoff?

For regular delivery, place your order by 11:59 p.m. Los Angeles time for the next available delivery day, subject to stock, coverage and confirmation. We deliver Monday–Saturday; there is no regular Sunday delivery.

Sunday orders received by 11:59 p.m. can be scheduled for Monday. Orders placed after the cutoff require the team's confirmation for the next available service. Special-order products may need additional lead time.

Can I change or cancel an order?

Request changes or cancellations to regular orders by 11:59 p.m. Los Angeles time before the scheduled delivery day. After that cutoff, changes depend on preparation or dispatch and require confirmation from our team.

Specially sourced or prepared products may have different cancellation conditions, disclosed and accepted before confirmation. Once procurement or preparation has begun, previously agreed costs may apply. Quality claims remain available.

Do I have to buy full cases?

Full cases are our standard presentation. Selected products may also be available by the pound, unit, pack or half case, subject to availability. We confirm the selling unit, quantity and price before the order.

Not every product can be split, and a smaller presentation is not necessarily priced in direct proportion to a full case. Pickup has no purchase minimum, but the product's confirmed selling unit still applies.

Can you source a product that is not in the catalog?

Ask our team. We will review availability and confirm the price, presentation, estimated delivery, any purchase minimum and any required advance payment before you commit.

Special requests depend on sourcing and may not qualify for next-day service. Any special cancellation conditions will be disclosed before confirmation.

Contact our team

What happens if an item is unavailable?

We ask before substituting unless your account already authorizes suitable equivalents. We consider quality, quantity, pack and intended use; no higher charge is added without your authorization.

If consultation is required and we cannot reach you, we notify you and send the available items, except when our shortage leaves the confirmed delivery below $250. In that case, we agree on the remaining delivery, an alternative or pickup before dispatch; we do not change the arrangement unilaterally.

You are not charged for missing products. If our shortage reduces a confirmed order below $500, we keep its free delivery. No new fee is added without your authorization.

Can the price change after I order?

Catalog prices can change with the market. We verify price and availability before confirming your order, and honor the price of an accepted order. An automatic receipt acknowledgment is not commercial acceptance.

If we identify a genuine pricing error or you request a change, we explain it and obtain your acceptance before dispatch. You may cancel the affected item without penalty and receive a refund of any amount paid for it. For products sold by actual weight, the agreed price per pound stays fixed; the total reflects the actual weight under the disclosed terms.

Delivery & pickup

Where do you deliver?

Delivery is currently available in parts of Los Angeles and Orange County, subject to coverage and route availability. Our team confirms service for each business address.

For other areas, share your city, ZIP code, products and approximate quantities so we can review options. Submitting an account application does not confirm delivery availability.

Contact our team

What are the delivery minimum and fees?

On confirmed regular foodservice routes: orders from $250 to $499.99 have a $25 delivery charge; orders of $500 or more receive free delivery. The delivery purchase minimum is $250.

Outside a regular route, transportation is quoted and accepted before confirming the order. Pickup has no purchase minimum. Wholesale pallet orders have separately quoted prices and transportation.

Do discounts or Rewards affect free delivery?

The $250 delivery minimum and $500 free-delivery threshold use the merchandise subtotal after ordinary commercial discounts and before Rewards redemption. Taxes and delivery or service fees do not count.

Example: $500 in merchandise minus $15 in Rewards keeps free delivery. A $50 ordinary discount on $500 leaves $450 in qualifying merchandise, so the $25 regular-route delivery charge applies.

Referral qualification has a different base: amounts paid with Rewards are excluded from its qualifying purchase amount. A $500 merchandise order with $15 in Rewards keeps free delivery but has $485 eligible for the referral program.

How do wholesale pallet orders work?

Wholesale prices and transportation are quoted according to product, presentation, volume and destination. Our team confirms availability, payment terms and the delivery arrangements before accepting the order.

The standard foodservice delivery minimum and fees do not automatically apply to wholesale shipments.

When do you deliver? Is same-day delivery available?

Regular deliveries run Monday–Saturday. We coordinate a receiving window with your business based on the confirmed route and your receiving hours.

We currently offer next-available-delivery-day service, not regular same-day delivery. Same-day pickup may be arranged, subject to availability and confirmation.

Where and when can I pick up?

Pickup is available in Los Angeles, ZIP 90021, Monday–Saturday from 6:00 a.m. to noon. Place same-day pickup requests by 11:00 a.m.; availability and acceptance must be confirmed by our team.

There is no purchase minimum. We provide the exact pickup location privately with confirmation. Wait until we confirm that your order is ready before arriving. Our administrative mailing address is not the pickup location.

Does someone need to be there to receive the order?

Yes. An authorized person must be available during the agreed receiving window, with safe access and suitable storage. Provide a working receiving-contact telephone number and any access instructions.

Check quantities, products and visible condition at arrival, note any discrepancy on the delivery record and contact us promptly. We do not plan unattended deliveries.

What if the business is closed or nobody can receive?

We first try to reach your receiving contact. If we can complete the same stop, there is no additional delivery charge.

If a new trip is needed because nobody was available during the agreed window, a second attempt on a regular route costs $25, accepted before rescheduling, including when the first delivery was free. Special trips are quoted separately. We can also coordinate pickup without another delivery fee. No second-attempt fee applies when the issue was ours or we arrived outside the agreed window.

What happens on holidays?

Holidays may have special delivery, pickup, support and order-cutoff schedules. We communicate planned changes in advance and confirm the applicable delivery date when arranging your order.

Quality & claims

How do I report a quality problem or missing item?

Report visible damage, incorrect items or shortages at receipt and note them on the delivery record. For other quality issues, contact us as soon as discovered, preferably within 24 hours, with the invoice, affected quantity and photographs.

Do not wait 24 hours if you intend to reject goods: communicate that immediately. Problems that were not reasonably apparent at receipt are reviewed individually when discovered. This reporting goal is not an automatic waiver of valid claims or an extension of applicable rejection deadlines. Keep the affected product and packaging for review when safe; do not use a product suspected of being unsafe.

Will you replace, credit or refund the product?

For an approved claim, we coordinate a replacement, credit or refund for the affected amount, as appropriate. If the product was paid for and a suitable replacement is unavailable, we can refund the affected amount without requiring a future purchase. Returns must be coordinated with our team.

Your kitchen deserves a prompt response. Our goal is to resolve quality issues quickly, aiming to replace the product the same day when availability and the route permit. This is not a guaranteed same-day service. A replacement for our error has no additional delivery fee or purchase minimum.

How are approved refunds processed?

When a refund is approved, we confirm the amount, payment method and expected processing date in writing. We normally return it through the original payment method where available; any alternative is agreed with you.

We notify you when we process the refund. The bank or payment provider may need additional time to display it. We do not replace an agreed cash refund with credit requiring a future purchase without your agreement.

Payments & billing

Which payment methods do you accept? Are there surcharges?

Depending on the methods authorized for your account, we accept debit and credit cards, Zelle, Cash App, cash, checks, ACH and wire transfers. Checks require prior authorization; electronic payments are verified as received, and a screenshot alone is not proof of payment.

Pardo does not add a surcharge for using an authorized payment method. We confirm your available methods and payment conditions before the order.

Do you offer credit accounts?

New accounts may start with prepayment or payment on delivery after business and commercial approval. Credit requires a separate review, an approved limit and written payment terms; it is not automatic and no specific term is guaranteed by applying.

If credit is approved, pay under the agreed terms. Past-due accounts may be reviewed before further credit orders are accepted. Rewards do not extend payment deadlines or pay past-due invoices.

Where are invoices sent? Can I request a statement?

Each business can designate a billing email that differs from the ordering contact. Invoices are sent to that designated address.

For invoice copies, questions or account statements, email manuel@pardofoods.com. Include your business name and the invoice or account reference. Changes to billing details are confirmed with the principal account contact.

Rewards & referrals

How does Pardo Rewards work?

Enrollment is free and optional. Eligible enrolled accounts earn 3% on eligible net merchandise purchases after delivery and full invoice payment in cleared funds. Taxes, fees, discounts, returns and amounts paid with Rewards do not qualify. Wholesale and negotiated-price purchases require express enrollment.

Balances are provided monthly. Credit is issued within the first 10 business days after each calendar quarter ends; for this purpose, business days are Monday–Friday, excluding observed U.S. federal holidays. The full-payment date determines the quarter.

Request redemption when ordering, while your account is current. Credit applies to future merchandise purchases, does not expire and cannot be transferred between independent businesses or used for overdue invoices. It is not cash except where required by law.

Rewards program terms

How do I earn the $100 referral reward?

Under the current program, the new business you refer must complete 4 qualifying purchases of at least $500 each, delivered and fully paid within 90 days of its first paid purchase. Pardo must accept the referral before the first order; the pilot is limited to 10 accepted referrals.

The $100 benefit is merchandise credit for Pardo customers or a one-time cash bonus for independent promoters, after verification. Net collected merchandise counts; taxes, delivery, returns and amounts paid with promotional or Rewards credits do not. This referral purchase requirement is separate from the $250 foodservice delivery minimum. Participants enrolled under earlier program terms retain those accepted conditions.

Referral program terms

Contact & support

What are your customer service hours?

Monday–Saturday, 6:00 a.m.–6:00 p.m.: general support by telephone and messages. Monday–Saturday, 6:00 p.m.–11:59 p.m.: a designated team member handles order questions, changes and confirmations by message.

Sunday, 4:00 p.m.–11:59 p.m.: message support for Monday orders. All times are Los Angeles time. These support hours are different from pickup hours, and replies are not guaranteed to be immediate.

What happens after I send a message or request a meeting?

Use the website contact form, WhatsApp at +1 (310) 955-7253 or manuel@pardofoods.com. Website messages receive an acknowledgment, and a team member follows up. Keep the reference number so we can locate your request.

A request to talk or arrange a meeting is not a confirmed appointment. A booked appointment is confirmed separately by the calendar service. Neither an appointment nor an inquiry confirms a merchandise order or delivery.

Contact our team

Who handles privacy or legal inquiries?

Contact manuel@pardofoods.com for privacy requests, legal notices and administrative matters. Our mailing address is 333 S Grand Ave, Suite 3310, Los Angeles, CA 90071. This is not the pickup address.

Our privacy notice explains how information is handled and how to make a request. Formal legal notices must follow any applicable legal or contractual requirements.

Privacy notice

Pardo Foods is a brand operated by Fresh Produce Industry, LLC. These FAQs describe our standard service. Any different account or wholesale conditions are confirmed in writing before the order. Existing signed agreements and accepted orders keep their agreed terms.

Updated October 7, 2026.

YOUR PARDO CONNECTION

Let’s get you connected.

Our team helps active customers with pricing, orders and account access. Contact us for the ordering options available to your account.

Become a customerCall María Vidal · English